Behind the Screen: Content Moderation in the Shadows of Social Media
Sarah T. Roberts • Yale University Press • ISBN-13 978‑0300245318
Behind the Screen: Content Moderation in the Shadows of Social Media
Sarah T. Roberts • Yale University Press
ISBN-10: 0300245319 · ISBN-13: 978‑0300245318 · 2019
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Sarah T. Roberts provides a rigorous examination of the hidden labor force responsible for filtering the vast quantities of user-generated content on commercial social media platforms. Through extensive ethnographic research, the book reveals the psychological toll and systemic challenges faced by commercial content moderators who operate in the shadows of the digital economy.
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